Operations Specialist

4 weeks ago

Wichita Falls, Texas, United States Mid American Credit Union Full time
About Us

At Mid American Credit Union, we're dedicated to serving our members with exceptional financial services. As a not-for-profit organization, our focus is on providing a safe and secure place to save and borrow at reasonable rates.

Job Summary

We're seeking a highly motivated and detail-oriented Operations Specialist to join our team. In this role, you'll perform specialized operational duties and complex functions to ensure accurate, efficient, timely, and confidential services and support to credit union members, other departments, and branches.

Key Responsibilities
  • Serve as a subject matter expert to perform duties relating to electronic services, including card services, shared branch activity, and remote deposit capture.
  • Maintain expertise on card-related processing systems and assist with system upgrades and new products.
  • Provide expert support to branches and other departments for complex account issues, including tax-favored accounts, account ownership, and non-standard account documentation.
  • Perform research and communicate with 3rd party vendors as needed to answer staff and member questions relating to deposit operations.
  • Collaborate with staff and members to facilitate resolution of disputed and fraudulent activity.
  • Develop staff knowledge and efficiencies through the communication of process clarification to staff, supervisors, and trainers.
  • Perform daily, monthly, and year-end related tasks, including error corrections, balancing of IRS records, and regulatory reporting.
Cultural Responsibilities

We're committed to being part of the Mid American team and demonstrate a positive attitude and strong people skills during interactions with coworkers and members. We're looking for someone who can work individually and as part of a team, embrace change, and think of new ideas to assist our members.

Requirements
  • Team-oriented and positive attitude while working well with others.
  • Customer service experience and ability to deliver exceptional service.
  • High School Diploma or GED required.
  • Similar or related experience, including time spent in preparatory positions.
  • Proficient knowledge of Windows and Microsoft Outlook software.
What We Offer

We're a company that cares about our community and offers a range of benefits, including work-life balance, paid vacation time, personal leave, and health benefits. We're committed to investing in our employees and offer a tuition reimbursement program.

We're an equal opportunity employer and require all candidates to complete a background check before being hired. We participate in E-Verify and are committed to being part of the Mid American team.

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