Centralized Scheduler

3 weeks ago


Omaha, Nebraska, United States OrthoNebraska Full time

Job Title: Centralized Scheduler

Job Summary:

We are seeking a highly skilled Centralized Scheduler to join our team at OrthoNebraska. As a Centralized Scheduler, you will be responsible for scheduling appointments for multiple locations and providers, adhering to defined scheduling protocols. You will also provide exceptional customer service to internal and external customers, manage high volumes of inbound and outbound calls, and identify customer needs to provide solutions and/or alternatives.

Key Responsibilities:

  • Schedule appointments for multiple locations and providers
  • Provide exceptional customer service
  • Manage high volumes of inbound and outbound calls
  • Identify customer needs and provide solutions
  • Direct internal and external phone calls to the appropriate departments
  • Collect patient demographic information to register patient accounts
  • Direct patients and guests to appropriate settings
  • Utilize interpersonal skills with all customers
  • Work collaboratively within a team environment
  • Maintain confidentiality and respect patient rights

Requirements:

  • High School diploma or equivalent required
  • 2-3 years of prior customer service experience preferred

Physical Demands:

This position is classified as Sedentary Work, requiring the exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.



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