New Account Representative

2 weeks ago


Galveston, Texas, United States Hometown Bank Full time
Job Title: New Account Representative

At Hometown Bank, we are seeking a highly skilled and customer-focused New Account Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Opening and managing new checking, savings, and other types of accounts
  • Providing accurate and timely information to customers regarding bank products and services
  • Directing customers to the correct departments for assistance
  • Maintaining existing accounts and ensuring accurate records
  • Operating the switchboard and handling customer inquiries
  • Creating folders for business accounts and IRAs
  • Knowledge of General Ledger processing and ticket entries
  • Providing customer service duties, including stop payments, wire transfers, and account closures
  • Assisting the Branch Manager as needed
Requirements:
  • High school diploma or equivalent
  • Customer service experience
  • Banking experience and working in a professional environment (preferred)
  • Previous new account experience (preferred)
Preferred Qualifications:
  • Multi-lingual capabilities, including Spanish
  • Proficient in Microsoft suite
Work Environment:

This role operates in a clerical office setting and requires manual dexterity, the ability to lift files and open filing cabinets. The position also requires bending, stooping, or standing, and sitting as necessary.

Position Type/Expected Hours of Work:

This is a full-time position with typical days and hours of work being Monday through Friday, 8:30 a.m. to 6:00 p.m. Must be able to work a Saturday rotation, 8:30 a.m. to 12:00 noon.

Travel:

No travel is normally expected for this position. However, temporary placement at other locations may occur due to vacation, illness, or staff shortage.



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