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Guest Experience Specialist

2 months ago

Watertown, South Dakota, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

Job Summary

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences, resolving issues, and promoting services and offerings. As a Guest Advocate, you'll be the face of Target, ensuring every guest feels welcome, inspired, and rewarded.

Key Responsibilities
  • Deliver a service culture that prioritizes the guest experience, creating a welcoming atmosphere and addressing guest concerns.
  • Scan and bag guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
  • Make guests aware of current and upcoming brand launches, store activities, and events.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  • Understand and show guests how to use Wallet and other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct guests to enroll, activate, and use them.
  • Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures.
  • Partner with leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
  • Stock supplies during store open hours while being available for guests.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
  • Support guest services such as Order Pick Up, Drive-up Orders, including Starbucks Drive-up, and Drive-up Returns, and maintain a compliance culture while executing those duties.
Requirements
  • Communicate effectively, including using positive language and being attentive to guests' needs.
  • Welcome and help guests and other team members with a welcoming and helpful attitude.
  • Attention to detail while multitasking.
  • Will to educate guests and engage around products and services.
  • Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Able to accurately handle cash register operations and cash transactions.
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
About Working at Target

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. As a Guest Advocate, you'll have the opportunity to learn and grow with us, developing skills such as communication, problem-solving, and adaptability.

We're committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. If you're passionate about delivering exceptional guest experiences and working in a fast-paced, dynamic environment, we encourage you to apply for this role.