Customer Service Specialist
2 weeks ago
We are looking for a highly motivated and customer-focused Sales Associate to join our team at The Children's Place in West New York, New Jersey. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.
Key Responsibilities:- Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
- Greet and acknowledge customers while providing the appropriate level of service
- Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for 'out of stock' items when necessary
- Exercise sound judgment in effectively addressing customer concerns
- Demonstrate the appropriate level of selling skills to positively impact conversion
- Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
- Maintain appropriate stock levels and ensure that all sizes and styles are represented
- Follow company standards of merchandise presentation, signage, and display
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
- Perform daily housekeeping duties to company standard
- Guarantee company assets by ensuring adherence to all Loss Prevention procedures
- Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
- Contribute focused, well-managed efforts towards achievement of store goals
- Exhibit flexibility by processing stock when necessary
- High School diploma or equivalent
- Previous retail experience preferred
- Must be at least 18 years of age
Estimated Salary: $50,000 - $70,000 per year
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Customer Service Specialist
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