AT&T Account Development Professional
4 days ago
M.V Marketing Inc. is seeking a talented AT&T Account Development Professional to join our team. As a key player in our retail marketing department, you will play a crucial role in engaging with and enrolling new customers into our clients' available wireless services.
Your primary responsibilities will include interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers. You will also assist members in enrollment and provider services, follow-up on customer inquiries and complaints, and communicate effectively to ensure members understand expectations of their concerns.
The ideal candidate will have a strong customer-centric approach, a minimum associate degree in general studies or relevant experience, and be interested in learning work ethics and motivational skills. You must be able to maintain a high energy attitude and strive for growth in a team dynamic.
Job Description:
- Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
- Assisting members in enrollment and provider services.
- Following-up on customer inquiries and complaints that have not been resolved.
- Communicating effectively to members to ensure members understand expectations of their concerns.
- Performing research on billing inquiries and claims to provide service.
- Acting as a liaison between the member and various departments to address concerns.
Requirements: Maintains a high energy attitude, interested in learning work ethics and motivational skills, strives for growth in a team dynamic.
Salary Estimate: $55,000 - $75,000 per year
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