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Service Coordination Specialist

2 months ago

Elmhurst, New York, United States Star Group LP Full time

Are you skilled in organization and logistics? Star Group LP, a prominent provider in home services, is seeking dedicated and dependable individuals to join our team as Service Coordination Specialists.

In this role, you will be the key point of contact for our clients, ensuring they receive timely service. Your responsibilities will include preparing documentation and distributing work orders to Service Technicians based on customer inquiries, utilizing our advanced scheduling and mapping systems.

We provide competitive pay, comprehensive benefits for full-time positions, and opportunities for overtime. As a Service Coordination Specialist, your strong communication and active listening abilities will be essential in crafting the most effective solutions.

Key Responsibilities:

  • Scheduling service appointments and issuing work orders for Service Technicians based on priority
  • Monitoring service jobs to confirm they are dispatched and assigned appropriately
  • Collaborating with fellow Dispatchers, Service Technicians, and other departments

To excel in this position, you should be friendly, professional, and capable of working both independently and collaboratively. Attention to detail and a flexible, adaptable approach are crucial. Previous experience in a customer service environment is advantageous.

Qualifications:

  • Proficiency in the MS Office Suite, MS Outlook, and web navigation

As a Service Coordination Specialist, you will contribute to a dynamic organization that prides itself on delivering exceptional service to our clients. Benefits for full-time staff include:

  • Medical coverage
  • Dental coverage
  • Retirement savings options

Job Type: Full-time

Work Schedule:

  • 8-hour shifts
  • Weekend availability required
  • Monday to Friday