Customer Service Representative

6 days ago


Marion, Iowa, United States Ace Handyman Services Full time
About the Role

Ace Handyman Services is seeking a highly skilled and experienced Customer Service Representative to join their team in the Marion office. As a key member of the team, you will be responsible for providing exceptional customer service, sales, scheduling, operational coordination, and administrative support.

Key Responsibilities
  • Provide outstanding customer service and support to clients
  • Develop and maintain strong relationships with clients and stakeholders
  • Manage customer interactions and resolve issues in a timely and professional manner
  • Collaborate with the sales team to position services and meet customer needs
  • Perform administrative tasks, including data entry and record-keeping
Requirements
  • 2+ years of experience in customer service or sales
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic math skills and ability to handle cash and credit transactions
  • High school diploma or equivalent required
Preferred Qualifications
  • Experience in the trades or home improvement industry
  • Knowledge of Service Titan software
  • Ability to work in a team environment and contribute to a positive team culture
What We Offer
  • Competitive hourly pay and benefits package
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Flexible scheduling and work-life balance


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