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Customer Service Representative

2 months ago

Arlington, Virginia, United States Texas Live Full time

Texas Live offers an exceptional dining and beverage experience tailored for sports fans and visitors alike. Savor gourmet pub cuisine with innovative twists, perfectly complemented by a selection of premium beers. Enjoy unique dishes such as Bourbon Bacon with Cherry Glaze, Pimento Cheese-stuffed Red Potato Skins, and Miller's Fried Chicken served with Bacon and Jalapeno Corn Fritters. For lighter fare, explore our Tavern Bowls featuring grilled chicken or salmon on a bed of citrus-infused quinoa, brown rice, and seasonal vegetables drizzled with balsamic.

Position Overview:

  • Greet and assist patrons, process transactions, and deliver exceptional service.
  • Accurately manage transactions, balance cash registers, and promptly report any discrepancies.
  • Communicate effectively with customers and escalate issues to management as necessary.
  • Address customer complaints professionally, maintaining a focus on customer satisfaction.

Qualifications:

  • At least one year of experience in customer service and cash handling roles.
  • Proficiency in English; knowledge of additional languages is advantageous.

Core Responsibilities:

  • Exhibit strong attention to detail in all responsibilities.
  • Perform physical tasks, including lifting items up to 25 pounds and utilizing cash handling equipment.
  • Maintain a high level of customer service while standing, bending, and using phones.
  • Engage effectively with guests, colleagues, and vendors, preserving the venue's esteemed reputation.
  • Apply basic math skills for cash transactions and keep accurate records.
  • Availability to work evenings, weekends, and holidays as required.