Service Director

6 days ago


Tulsa, Oklahoma, United States Snell Motor Company Full time
Job Overview

Snell Motor Companies, a family-owned and operated business since 1973, is comprised of multiple automotive facilities. As the Service Manager, you will play a crucial role in ensuring exceptional customer experiences by emphasizing regular vehicle maintenance and training a high-performing service team.

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Key Responsibilities:

  • Maintain workflow efficiency and minimize disruptions by developing backup plans for team members' absences.
  • Review technicians' work to ensure accuracy and implement processes for quality control.
  • Administer warranty claims, adhering to company policies and guidelines.
  • Analyze sales and profit performance with other facility managers to identify areas for improvement.
  • Maintain a clean facility and well-maintained equipment.
  • Coaches service advisors on proper procedures to ensure client satisfaction.
  • Monitor and address open repair orders to prevent delays.

Requirements:

  • Demonstrate attention to detail, excellent communication skills, and a proactive approach to problem-solving.
  • Exhibit a strong ability to work independently and manage time effectively.
  • Display a thorough understanding of manufacturer products and services.
  • Possess strong leadership skills, including coaching and mentoring team members.
  • Excellent organizational and analytical skills are essential.

Benefits:

  • 401(k) plan with matching contributions
  • Dental, health, life, and vision insurance options
  • Paid holidays and time off
  • Employee referral program

Estimated Salary: $70,000 - $90,000 per year, depending on experience and qualifications.



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