Customer Service Representative Position
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our customers, handling transactions with accuracy and efficiency, and maintaining a positive and professional demeanor at all times.
Key Responsibilities- Forge strong relationships with customers to drive repeat business and ensure seamless transactions.
- Review, validate, and process customer transactions with precision, including check cashing, money transfer, and customer payments.
- Proactively offer personalized financial services that meet the unique needs and lifestyle of each customer.
- Enter and maintain accurate customer information into our Point-of-Sale (POS) system.
- Build new business by completing inbound and outbound call campaigns daily.
- Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
- A high school diploma or equivalent is required.
- Excellent verbal and written communication skills are essential.
- A professional demeanor and ability to work effectively in a fast-paced environment are crucial.
- Meticulous attention to detail and proficiency in using phone, POS, Microsoft Office, and other computer systems are required.
The base pay for this position is $20.00 per hour. Our comprehensive benefits package includes medical insurance, 401(k) retirement plan, life and AD&D insurance, paid time off, and more.
Please note that certain benefits are subject to change and eligibility requirements may apply.
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