Customer Success Manager IV
4 weeks ago
The Customer Success Manager IV is responsible for coordinating and executing a program aimed at providing support to developers on our client's platform. This is an exciting opportunity to support 3rd parties by providing education and support regarding critical non-technical issues. The project ultimately supports the success of the developers in the ecosystem, ensuring they have the necessary information they need to ensure safe and positive experiences for users.
Key Responsibilities
Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
Work closely with 3P Vendors to provide support, meet quality assurance, provide training and ultimately execute the program
Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
Admin: coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders
Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling and presenting research as required
Assist with measuring and reporting progress of program, identifying areas of improvement and driving projects focused gaining operational efficiencies
Requirements
Bachelor's degree in a technical, liberal arts or business-related field
Experience in tech (preferred)
Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
Comfortable leading meetings with key strategic partners and troubleshooting any issues
Ability to present updates in large team meetings
Computer knowledge and various programs such as google suite, excel, project management tools like Asana
About Aquent
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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