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Seasonal Brand Ambassador

4 weeks ago

Brea, California, United States Lush Handmade Cosmetics Full time
Seasonal Ambassador

At Lush Handmade Cosmetics, we're seeking a Seasonal Ambassador to join our team. As a Seasonal Ambassador, you will be the face of our brand, providing exceptional customer service and product knowledge to our customers.

Responsibilities:
  • Sales and Customer Experience: Utilize our sales data and customer feedback to exceed sales goals. Deliver a world-class customer experience by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features.
  • Building the Brand: Educate customers on our brand values, including our stance on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
  • Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
Team Involvement:
  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Operational Excellence:
  • Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
  • Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Compensation: $18.50-$18.50 USD

About Lush: Lush Handmade Cosmetics is a global company that values diversity, equity, inclusion, and belonging. We are committed to creating a positive impact on the world, one bar at a time.