Fitness Center Representative

5 days ago


Reading, Pennsylvania, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering an exceptional member experience by providing top-notch customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Facilitate updates to member accounts and respond to member inquiries in a timely and professional manner.
  • Assist in maintaining the cleanliness and organization of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening and problem-solving skills.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • May encounter toxic chemicals during shift.

Background screening is required for employment.

Compensation: $9.00 per hour

Planet Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development.

We are committed to creating a Judgement Free Zone where members can feel comfortable and motivated to achieve their fitness goals.

Join our team and be part of a company that is shaping the future of fitness.



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