Resort Hospitality Specialist
3 weeks ago
We are seeking a highly skilled Front Desk Agent - FLEX to join our team at Bourbon New Orleans, a historic hotel with a rich history and stunning architecture. As a key member of our front office team, you will be responsible for ensuring that every guest feels welcome and well-cared for during their stay.
The Job Requirements:
- A high school diploma or equivalent required; college coursework in a related field is helpful
- Experience in a hotel or related field preferred
- A positive and upbeat personality with a desire to deliver outstanding customer service
- The ability to multi-task, be detail-oriented, and problem-solve effectively
What You Will Do:
- Register and manage room reservations, processing payments and resolving any issues that may arise
- Provide excellent customer service and address any guest complaints or concerns
- Work closely with other departments to ensure seamless guest experiences
Salary and Benefits:
- A competitive salary of approximately $42,000 per year, based on industry standards and location
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs
About Us:
Bourbon New Orleans is part of Aimbridge Hospitality, a global leader in third-party hotel management with over 1,550 hotels across North America and Europe. We pride ourselves on providing exceptional guest experiences and driving results through our commitment to quality and innovation.
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