Management Associate

5 days ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Description

The Management Associate is responsible for overseeing the day-to-day operations of the Planet Fitness - Midwest Management Group. This role involves managing a team of staff members, ensuring that all performance objectives are met, and providing exceptional customer service to club members.

The ideal candidate will have one year of customer service experience and a high school diploma or equivalent. They must be 18 years or older and possess superior problem-solving skills, as well as excellent leadership and diplomacy skills. The salary for this position is estimated to be around $55,000 per year.

Responsibilities include creating staffing schedules, leading by example, and maintaining consistent accountability for direct reports. The Management Associate will also assist in the hiring, firing, and training process for all employees and ensure a financially successful club. Additionally, they will oversee the ordering of club supplies, track key performance indicators, and manage marketing efforts.

This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Oversee the ordering of club supplies using a specific budget based on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.


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