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Customer Service Representative

2 months ago

Kansas City, Missouri, United States Staff My Agency Full time
About the Role

Staff My Agency is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and motivations to inspire loyalty and enhance the overall customer experience.
  • Insurance Expertise: Use a customer-focused, needs-based review process to educate customers about insurance options, providing valuable insights and recommendations.
  • Team Collaboration: Work collaboratively with our team to achieve business objectives, sharing knowledge and best practices to drive success.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus, providing a competitive and attractive compensation package.
  • Professional Development: Opportunities for growth and advancement within our agency, enabling you to develop your skills and expertise.
  • Supportive Environment: A dynamic and supportive work environment, fostering collaboration and teamwork.
Requirements
  • Insurance Industry Experience: Sales experience in the insurance industry, preferably in a customer-facing role.
  • Communication Skills: Excellent written, verbal, and listening communication skills, with the ability to effectively relate to customers.
  • Problem-Solving: Proactive problem-solving skills, with the ability to assess customer needs and conduct effective interviews.
  • Licensing: Ability to obtain a Property Casualty license and a Life and Health license.