Service Experience Coordinator
1 day ago
We are looking for a highly skilled Service Experience Coordinator to join our team at My Plumber Plus in Manassas, VA. As an in-office position with flexible schedules, you will be responsible for ensuring that customers receive exceptional service.
This is a great opportunity for someone who enjoys working with customers and has excellent communication skills. You will work closely with the management team to ensure that customers receive prompt and courteous service.
The ideal candidate will have experience in customer service, dispatcher, sales, inbound call, outbound call, data entry, and multi-tasking. Prior experience with Service Titan is a plus.
Benefits of working with us include:
- Paid vacation
- 401k with company match
- Health, Vision, and Dental insurance
- Dynamic work environment
- Family Atmosphere
- Supportive Management
- Pay ranging from $15 - $18/hour
Key responsibilities include:
- Convert incoming customer calls into booked service appointments
- Outbound calling to our customers to schedule appointments
- Respond to customer requests, resolve issues and promote the company
- Maintain and update our customer database with complete and accurate information
- Maintain communication with dispatch and your manager
- Strong attention to detail
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Guest Experience Coordinator
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