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Customer Success Manager

2 months ago

Tampa FL USA, United States Connecteam Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Connecteam. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired business outcomes and maximize the value of our platform.

Key Responsibilities
  • Develop and execute customer success plans to drive business growth and customer satisfaction.
  • Collaborate with customers to understand their business needs and goals, and provide tailored solutions to address their challenges.
  • Analyze customer data to identify trends and areas for improvement, and develop strategies to optimize customer support initiatives.
  • Work closely with cross-functional teams to ensure seamless customer onboarding and ongoing support.
  • Identify and pursue new business opportunities to drive revenue growth and expand our customer base.
Requirements
  • Minimum 2 years of experience in customer success, account management, or a related field.
  • Proven track record of driving business growth and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex data.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer

At Connecteam, we offer a competitive salary range of $90,000 - $100,000, as well as a comprehensive benefits package, including medical coverage, insurance plan, and paid time off. We are committed to fostering a collaborative and innovative work environment, and offer opportunities for professional development and growth.

About Connecteam

Connecteam is a leading provider of business management platforms, dedicated to empowering managers of all business types and sizes to communicate, operate, engage, and run their deskless workforce. We are passionate about delivering exceptional value to our customers, and are committed to building a supportive and inclusive work environment.