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Customer Service Associate
2 months ago
TowneBank fosters a culture that:
- Demonstrates a commitment to exceptional service for our members, ensuring a sustainable return for our shareholders, a promising future for our dedicated staff, and a leadership role in enhancing the social, cultural, and economic vitality of our community.
- Embodies our local banking philosophy, where our family members, directors, and employees actively engage as volunteers, contributing their time and expertise to various local organizations.
As a Member Service Representative, you will be responsible for:
- Processing financial transactions for members, accurately entering them into the Bank's software systems, and issuing receipts.
- Adhering to the Bank's security protocols on a daily basis.
- Staying informed about the Bank's check cashing policies and federal regulations to verify checks and cash, as well as reviewing documents for essential details.
- Assessing member accounts to make informed decisions regarding transaction requests.
- Maintaining an accurate cash drawer balance on a daily basis.
- Promoting TowneBank and its offerings to members.
- Delivering outstanding service to members, whether in person, over the phone, or via email.
- Exhibiting a professional demeanor and appearance.
- Performing additional branch duties as assigned.
- Complying with all relevant federal laws, rules, and regulations concerning Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
The ideal candidate will possess the following skills and competencies:
- A minimum of one year of cash handling and customer service experience with a single employer, or six months of experience as a bank teller.
- Proficiency in basic computer skills, including Outlook, Excel, Word, and other Microsoft applications. Familiarity with banking software is a plus.
- A willingness to learn and adapt as new systems or processes are introduced.
- Experience operating a cash register and maintaining a balanced cash drawer.
- The ability to process financial transactions accurately and efficiently.
- A proven track record of providing excellent member service in person, over the phone, and via email.
- The capability to work effectively as a reliable team member.
- Dependability and punctuality, with a commitment to minimizing unplanned absences.
In this role, you can expect to:
- Communicate ideas effectively through spoken word, both verbally and in writing.
- Occasionally exert up to 50 pounds of force, utilize your arms and legs, and remain seated for extended periods.
- Maintain close visual acuity for tasks such as analyzing data, viewing computer screens, reading, and preparing documentation.
- Work in an environment with minimal exposure to adverse conditions.
TowneBank is an Equal Opportunity Employer, committed to protecting the rights of veterans and individuals with disabilities.