Cyber Security Specialist with Advanced Technical Support Expertise

6 days ago


Houston, Texas, United States Check Point Software Technologies Ltd. Full time

About the Role:


Check Point Software Technologies Ltd. is seeking a highly skilled Cyber Security Specialist to join our team as an Advanced Support Engineer. In this role, you will be responsible for providing technical support to customers through analytical skills, facilitating new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.



Key Responsibilities:



  • Provide customers with technical support through analytical skills, facilitating new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are essential for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.
  • Occasional travel to customer sites in the US and Canada may be required as needed.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry-standard based technologies.


Qualifications:



  • 5-8 years of relevant enterprise-level networking and Internet Security technology experience.
  • Experience with Check Point products is mandatory.
  • A strong understanding of networking and operating system functions of RHEL or other Linux-based servers.
  • Experience configuring and troubleshooting VPN technologies.
  • A strong understanding of the OSI model on Layers 1-4.
  • Experience with traffic analyzing tools like Wireshark.
  • An understanding of how common TCP/UDP connections are established based on their protocol.
  • A working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
  • Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
  • Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product-related issues.
  • Must be eligible to work in the US without sponsorship from an employer now or in the future.
  • This is a hybrid work-from-home position that requires two days in the office per week, in locations where a Check Point office is present.


Salary Information:


The estimated salary for this role is between $120,000 and $180,000 per annum, depending on location and experience.



About Check Point:


Check Point Software Technologies Ltd. has been recognized by Forbes as one of the World's Best Places to Work four years in a row (2020-2023). Our company culture values innovation, creativity, and teamwork. We offer a dynamic work environment and opportunities for professional growth and development.



How to Apply:


Please submit your application with a resume and cover letter to apply for this exciting opportunity.



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