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Head of Product for Account Access

2 months ago

San Francisco California, United States Cash App Full time

Job Overview


The primary strategic focus of Cash App is to establish and maintain Trust: fostering a profound relationship with our customers enhances our financial interactions, introduces them to innovative offerings, increases our service share, and broadens our customer base.


The Trust team is dedicated to creating a comprehensive Cash App experience that promotes trust, safety, security, and support for our customers and their assets, while simultaneously expanding access within the Cash App ecosystem.


A key component of Trust is the Access and Accounts team, which aims to develop user-friendly features and a dependable technical framework that allows genuine customers to register, access, and safeguard their accounts.


Our product leaders are deeply customer-focused, engage in intense collaboration with other essential disciplines, and consistently make decisions with a holistic view of Cash App's business objectives.


Successful product leaders are driven and innovative, willing to go above and beyond to empower their teams and deliver value to our customers.


Key Responsibilities:

  • Oversee the conception, strategy, design, execution, and enhancement of products and infrastructure to cultivate trust with our customers.
  • Lead a comprehensive development team (including engineers, designers, researchers, data scientists, and business operations) to deliver exceptional and innovative experiences at scale.
  • Direct product strategy, customer research, opportunity assessment, planning, scoping, and prioritization to create the most impactful products or enhancements for our customers.
  • Organize our team's processes to improve execution speed, making tactical decisions between business priorities and available resources.
  • Facilitate effective cross-functional collaboration, continuously motivating and influencing colleagues in legal, compliance, support, machine learning, and other product domains to achieve objectives and maximize impact.
  • Establish the framework and metrics to evaluate the team's impact; gain a deep understanding of core drivers and monitor progress.
  • Manage the roadmap to realize this strategy, balancing immediate goals with long-term vision.
  • Develop the strategy for internal tools, shared systems, and processes that govern all customer engagement at Cash App.
  • Collaborate with cross-functional team members across various regions.