Operations Manager Trainee

2 weeks ago

Louisville, Kentucky, United States Mike's Carwash Full time
Operations Manager in Training

At Mike's Carwash, we're seeking a highly motivated and experienced Operations Manager in Training to join our team. As a key member of our operations team, you will be responsible for learning all aspects of our carwash operations and preparing for a General Manager role.

Key Responsibilities:
  • Customer Focus: Provide exceptional customer service, ensuring that all customers leave satisfied with their experience.
  • Leadership: Develop and lead a high-performing team, providing coaching and training to ensure they have the skills and knowledge needed to succeed.
  • Operational Excellence: Ensure that all carwash operations are running smoothly and efficiently, with a focus on maximizing profitability and minimizing expenses.
  • Safety and Compliance: Maintain a safe and compliant work environment, adhering to all company policies and procedures.
  • Communication: Effectively communicate with team members, management, and customers, providing clear and concise information and updates.
Requirements:
  • Experience: Extensive operational experience, including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment.
  • Mathematical Skills: Ability to score an 80% on our Money Handling Skills Assessment without using a calculator.
  • Language Skills: Ability to read product manuals and reports, workplace rules and procedures, and speak with poise and confidence.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will occasionally be required to work with machinery with moving parts and wear gloves. The employee will continuously be required to work outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will occasionally be required to work alone. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

Performance Factors:
  1. Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
  2. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
  3. Empathy: Identifying with and caring about others. Demonstrates genuine concern for others. Respects and values people. Perceives and is sensitive to the emotions people experience. Expends considerable effort to understand the real needs, concerns and feelings of others. Advocates for the interests, needs and wants of others. Demonstrates cross-cultural sensitivity and understanding. Takes personal and/or professional risks for the sake of others.
  4. Flexibility: Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos; embraces and/or champions change.
  5. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.
  6. Resiliency: Continues toward goals in the face of difficulty and adversity; handles criticism and rejection from others with objectivity; recovers quickly from personal setbacks; moves past unforeseen obstacles without unnecessary delay.
  7. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members.

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