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Patient Services Coordinator

2 months ago

Davenport, Iowa, United States Vera French Community Mental Health Center Full time
About the Role

Vera French Community Mental Health Center is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring a smooth and efficient experience.

Key Responsibilities
  • Welcome and Greet Patients: Provide a warm and welcoming experience for patients, families, and visitors.
  • Coordinate Patient Appointments: Schedule and coordinate patient appointments, answer inquiries, and provide information about our services.
  • Ensure Confidentiality and Patient Privacy: Maintain a high level of confidentiality and safeguard patient privacy at all times.
  • Collect Copays and Accurate Patient Information: Collect copays, ensure accurate patient information, and assist patients with the completion of necessary documentation.
  • Schedule Patient Appointments: Schedule patient appointments and ensure timely and efficient communication.
  • Answer Calls: Respond to incoming calls and provide assistance as needed.
Requirements
  • Associates Degree Required: Possess an associates degree or equivalent experience.
  • Excellent Customer Service Skills: Demonstrate excellent customer service skills and a strong ability to work with diverse populations.
  • Computer Knowledge and Microsoft Office Experience: Possess basic computer knowledge and experience with Microsoft Office.
  • Office Setting Experience Preferred: Preferably have experience working in an office setting.
What We Offer
  • Group Health, Dental, and Vision Insurance: Comprehensive health, dental, and vision insurance.
  • Employer-Paid Life Insurance and AD&D: Employer-paid life insurance and accidental death and dismemberment (AD&D) coverage.
  • 401(k) with Employer Contribution and Matching: Employer-matched 401(k) plan with a 3% employer contribution and 25% matching.
  • Tuition Reimbursement and Loan Repayment Program: Eligible for tuition reimbursement and loan repayment program after one year of service.
  • Paid Time Off: Nine paid holidays, nine paid sick days, and two weeks of vacation accrued annually.