Client Care Center Leader
1 week ago
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
POSITION SUMMARY:
The Client Care Center Leader oversees the Client Care Representatives and reports directly to the Office and Business Manager.
KEY RESPONSIBILITIES:
- Supervise and assist in managing incoming client communications, emphasizing the importance of first impressions.
- Ensure that all calls are answered promptly, adhering to the established company greeting and script.
- Proactively inform clients if there are any delays in Technician and Installer arrivals, and assist in rescheduling as needed.
- Regularly reach out to Call Agreement Membership clients.
- Guarantee that all Technicians and Installers arrive at their appointments punctually.
- Collaborate with the Sales and Marketing Manager to achieve monthly revenue targets.
- Develop weekly work schedules for Client Care Representatives and Dispatchers.
- Train team members on the effective use of SuccessWare Call Taking, Call Center, and Dispatching Modules.
- Maintain precise records of aborted calls, canceled appointments, and performance metrics.
- Strive to maintain a call conversion ratio of 90% or higher on incoming communications.
- Utilize call scripts consistently to uphold company standards in professionalism and objection handling.
- Confirm appointments with clients before dispatching Technicians and Installers to minimize no-shows.
- Enter job details into the computer database promptly to ensure accurate daily revenue tracking.
- Exhibit confidence and proficiency in selling products and services over the phone.
- Uphold and promote the Code of Ethics, Team Rules, and Team Philosophy.
-
Client Care Team Leader
2 weeks ago
Clarksville, Tennessee, United States Benjamin Franklin Plumbing of Clarksville, TN Full timeBenefits:• 401(k)• 401(k) matching• Dental insurance• Health insurance• Paid time off• Training & development• Vision insuranceJOB SUMMARY:The Client Care Team Leader oversees the Client Care Representatives, reporting directly to the Office and Business Manager.ESSENTIAL FUNCTIONS:• Supervise and assist with incoming client communications,...
-
Client Care Center Lead
1 week ago
Clarksville, Tennessee, United States Benjamin Franklin Plumbing of Clarksville, TN Full timeJob OverviewBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offTraining & developmentVision insurancePOSITION SUMMARY:The Client Care Center Lead oversees the Client Care Representatives and reports directly to the Office and Business Manager.KEY RESPONSIBILITIES: - Supervise and assist in managing incoming client communications,...
-
Client Care Center Lead
1 week ago
Clarksville, Tennessee, United States Benjamin Franklin Plumbing of Clarksville, TN Full timeJob OverviewBenefits Include:401(k) plan401(k) matching contributionsComprehensive dental coverageHealth insurance optionsPaid time offOpportunities for training and developmentVision insurancePOSITION SUMMARY:The Client Care Center Lead oversees the Client Care Representatives and reports directly to the Office and Business Manager.KEY RESPONSIBILITIES: -...
-
Travel Nurse RN
4 days ago
Clarksville, Tennessee, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Intensive Care Unit Registered Nurse to fill a travel nursing position. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and collaborating with a multidisciplinary team.Key ResponsibilitiesProvide direct patient care...
-
Client Care Representative
3 days ago
Clarksville, Tennessee, United States One Hour Heating & Air Conditioning of Clarksville, TN Full timeJob SummaryThis position plays a critical role in providing exceptional customer experiences for One Hour Heating & Air Conditioning of Clarksville, TN. As a Client Care Representative, you will be the first point of contact for clients, answering incoming calls and ensuring that their needs are met.Key ResponsibilitiesAnswer incoming client calls and...
-
Clarksville, Tennessee, United States Warfield Dental Center Full timeAbout the RoleWarfield Dental Center is seeking a skilled and dedicated Part-Time Dental Hygienist to join our team. As a Dental Hygienist at our center, you will play a vital role in providing exceptional patient care and promoting oral health.Key ResponsibilitiesProvide thorough and gentle dental cleanings to patients of all agesConduct oral health...
-
Clarksville, Tennessee, United States Warfield Dental Center Full timeAbout the RoleWarfield Dental Center is seeking a skilled and dedicated Part-Time Dental Hygienist to join our team. As a Dental Hygienist at our center, you will play a vital role in providing exceptional patient care and promoting oral health.Key ResponsibilitiesProvide thorough and gentle dental cleanings to patients of all agesConduct oral health...
-
Call Center Team Lead
3 days ago
Clarksville, Tennessee, United States Benjamin Franklin Plumbing Full timeJob SummaryThe Call Center Supervisor is responsible for overseeing the Client Care Representatives, ensuring exceptional customer service and efficient call handling. This role reports directly to the Office and Business Manager.Key ResponsibilitiesSupervise and assist in taking incoming client calls, emphasizing the importance of a positive first...
-
Clarksville, Tennessee, United States Warfield Dental Center Full timeAbout the RoleWarfield Dental Center is seeking a skilled and dedicated Part-Time Dental Hygienist to join our team. As a Dental Hygienist at our center, you will play a vital role in providing exceptional patient care and promoting oral health.Key ResponsibilitiesProvide thorough and gentle dental cleanings to patientsConduct oral health assessments and...
-
Travel Nurse RN
1 week ago
Clarksville, Tennessee, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a dynamic Emergency Department setting.Job ResponsibilitiesProvide high-quality patient care in a fast-paced Emergency Department environmentCollaborate with interdisciplinary teams to ensure seamless patient careDevelop and implement individualized care plans to...
-
Traveling Vascular Sonographer Opportunity
1 week ago
Clarksville, Tennessee, United States HealthEcareers - Client Full timeAbout the JobHealthEcareers - Client is seeking a skilled Vascular Sonographer to join their team on a travel assignment in Clarksville, Tennessee.Job SummaryThis is a 13-week travel assignment with 40 hours per week, 8 hours a day, Monday through Friday. The ideal candidate will have current professional licensure as required by the state, proof of...
-
Clarksville, Tennessee, United States Warfield Dental Center Full timeAbout the RoleWarfield Dental Center is seeking a skilled and dedicated Part-Time Dental Hygienist to join our team. As a valued member of our dental care team, you will be responsible for providing exceptional patient care and contributing to the overall success of our practice.Key ResponsibilitiesConduct thorough dental hygiene procedures, including...
-
Data Center Specialist
3 days ago
Clarksville, Tennessee, United States KC Installation, LLC Full timeJob OverviewWe are seeking a highly skilled Data Center Specialist to join our team at KC Installation, LLC. As a key member of our network infrastructure management team, you will play a critical role in designing and configuring data communication systems to ensure seamless operations.Key Responsibilities:System Design and Configuration: Design and...
-
Restaurant Operations Leader
2 weeks ago
Clarksville, Tennessee, United States MISSION BBQ Full timeRESTAURANT OPERATIONS LEADERMISSION BBQ is a community of exceptional individuals, crafting delicious cuisine and delivering outstanding service. We pride ourselves on being a welcoming, family-oriented BBQ establishment that honors those who serve.We seek dedicated individuals to join our ranks. You are the right fit if you possess a strong character and...
-
Culinary Professional
5 days ago
Clarksville, Tennessee, United States Wedgewood Healthcare Center Full timeJob Summary:We are seeking a skilled and experienced Cook to join our team at Wedgewood Healthcare Center. As a Cook, you will be responsible for preparing and serving high-quality meals to our residents.Key Responsibilities:Prepare and cook meals according to established menus and recipes.Ensure compliance with all sanitary and food preparation...
-
Certified Nursing Assistant
2 days ago
Clarksville, Tennessee, United States Wedgewood Healthcare Center Full timeJoin Our Skilled Nursing TeamAbout Wedgewood Healthcare CenterWedgewood Healthcare Center is a leading provider of post-acute care services, offering a comprehensive range of healthcare solutions to meet the needs of our patients and residents. Our team of dedicated professionals is committed to delivering exceptional care and service in a warm and welcoming...
-
Nursing Assistant Specialist
5 days ago
Clarksville, Tennessee, United States Spring Meadows Health Care Center Full timeAbout the RoleSpring Meadows Health Care Center is seeking a dedicated and compassionate Certified Nursing Assistant (CNA) to join our team. As a CNA, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesDirect Care Provision: Provide individualized care...
-
Nutritional Chef
2 weeks ago
Clarksville, Tennessee, United States Wedgewood Healthcare Center Full timeWedgewood Healthcare Center - Are you passionate about creating meals that nourish both the body and soul of our residents?Do you possess the culinary skills to bring joy and purpose to their daily lives?Join us at CommuniCare Health Services and utilize your culinary expertise to make a significant impact on the lives of our residents at Wedgewood...
-
Food Service Coordinator
1 week ago
Clarksville, Tennessee, United States Wedgewood Healthcare Center Full timeWedgewood Healthcare Center - Are you passionate about creating delightful meals that nourish both body and soul?Do you possess the culinary expertise to bring joy and purpose to our residents' lives?Join us at CommuniCare Health Services and utilize your culinary talents to make a significant impact on the lives of those we serve at Wedgewood Healthcare...
-
Culinary Specialist
2 weeks ago
Clarksville, Tennessee, United States Wedgewood Healthcare Center Full timeWedgewood Healthcare Center - Are you passionate about creating delightful meals that nourish both body and spirit?Do you possess the culinary skills to bring joy and purpose to our residents' daily lives?Join us at CommuniCare Health Services and showcase your Culinary Expertise while making a significant impact on the lives of those we serve at Wedgewood...