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Client Care Representative
2 months ago
This position plays a critical role in providing exceptional customer experiences for One Hour Heating & Air Conditioning of Clarksville, TN. As a Client Care Representative, you will be the first point of contact for clients, answering incoming calls and ensuring that their needs are met.
Key Responsibilities- Answer incoming client calls and provide a professional and courteous greeting
- Assist with the supervision and dispatching of scheduled service and maintenance calls
- Notify clients of any changes to scheduled appointments or technician arrival times
- Make outbound calls to clients to ensure satisfaction with repairs and services
- High school diploma or equivalent required
- Excellent verbal and telephone communication skills
- Proficiency in computer software and systems
- Prior customer service experience preferred
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
