Sales and Customer Service Manager

4 weeks ago


Arlington, Virginia, United States Macy's Full time
About the Role

We are seeking a highly motivated and experienced Sales and Customer Service Manager to join our team at Macy's. As a Sales and Customer Service Manager, you will be responsible for leading a team of sales associates and customer service representatives to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Lead a team of sales associates and customer service representatives to achieve sales and customer service goals.
  • Develop and implement sales and customer service strategies to drive sales growth and improve customer satisfaction.
  • Provide coaching and training to sales associates and customer service representatives to improve their skills and knowledge.
  • Monitor and analyze sales and customer service metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless execution of sales and customer service initiatives.
Requirements
  • 3-5 years of experience in sales and customer service management.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Collaborative and team-oriented approach.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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