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Sales and Customer Service Representative

2 months ago

Arlington, Virginia, United States Massage Envy Full time

Job Summary:

We are seeking a highly skilled and passionate Sales and Customer Service Representative to join our team at Massage Envy. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service: Respond to customer inquiries, resolve issues, and ensure a positive experience for all clients.
  • Build strong relationships: Develop and maintain relationships with clients, colleagues, and management to drive sales growth and improve customer satisfaction.
  • Drive sales growth: Meet or exceed sales targets, identify opportunities to upsell and cross-sell, and develop strategies to increase sales revenue.
  • Stay up-to-date on products and services: Maintain knowledge of Massage Envy's products and services, including promotions and special offers.
  • Work collaboratively: Collaborate with colleagues to achieve sales and customer service goals, and contribute to a positive and supportive team environment.

Requirements:

  • Excellent communication and interpersonal skills: Ability to effectively communicate with clients, colleagues, and management.
  • Strong sales and customer service skills: Proven track record of meeting or exceeding sales targets and providing exceptional customer service.
  • Ability to work in a fast-paced environment: Ability to multitask, prioritize tasks, and manage time effectively in a dynamic sales and customer service environment.
  • Basic math skills: Ability to handle cash, process transactions, and maintain accurate records.
  • High school diploma or equivalent: Minimum education requirement.

What We Offer:

  • Competitive compensation and benefits: Competitive salary, benefits, and incentives to recognize and reward outstanding performance.
  • Opportunities for growth and development: Ongoing training and development opportunities to help you grow and succeed in your career.
  • Flexible scheduling: Flexible scheduling to accommodate your needs and provide a healthy work-life balance.
  • Team-oriented environment: Collaborative and supportive team environment that values diversity, equity, and inclusion.

We Are an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive workplace that values and respects all individuals. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.