IT Support Specialist
2 weeks ago
We're seeking a skilled IT Support Specialist to join our team at MJH Life Sciences. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our associates. Your expertise in troubleshooting hardware and software issues, as well as your ability to communicate effectively with our team, will be invaluable in helping us achieve our goals.
Key Responsibilities:
- Provide front-line technical support via our ticketing system
- Support and administer users on Office 365
- Work with and troubleshoot issues with Microsoft and Mac operating systems
- Troubleshoot hardware including desktops, laptops, tablets, printers, and other peripheral devices
- Image machines for associates
- Install and configure software
- Experience with Microsoft Office products including Word, Excel, Access, PowerPoint, and Outlook
- Experience supporting users on cloud-based systems
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail and ability to follow instructions as given
Requirements:
- Bachelor's Degree Required
- Ability to advise on suitable hardware and software to meet company needs
- Ability to acquire, install, test, and maintain project components and operating systems
- Ability to follow standard operating procedures
- Goes the extra mile to help the team get the work done, even if it extends beyond the job description
- Takes the initiative to work hard and create good work in a fast-paced environment
- Works collaboratively with others within and beyond the team
- Minimum of 1 year of experience in a relative role
MJH Life Sciences is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees and applicants.
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