Night Audit and Guest Services Representative

3 weeks ago


Fultondale, Alabama, United States Hampton Inn & Suites Full time
Job Title: Night Audit and Guest Services

At Hampton Inn & Suites, we are seeking a highly skilled and customer-focused Night Audit and Guest Services professional to join our team.

Job Summary:

We are looking for a Night Audit and Guest Services professional who can provide exceptional guest service, handle guest inquiries and concerns, and maintain a positive and professional demeanor. The ideal candidate will have excellent communication and problem-solving skills, and be able to work well under pressure.

Responsibilities:
  • Provide exceptional guest service and respond promptly to guest inquiries and concerns.
  • Handle guest reservations and payments accurately and efficiently.
  • Maintain a positive and professional demeanor, even in high-pressure situations.
  • Work effectively as part of a team to ensure seamless guest service.
  • Develop and maintain a working knowledge of hotel software and systems.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Basic computer skills, including Microsoft Office, required.
  • Working knowledge of hotel software and systems a plus.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:

At Hampton Inn & Suites, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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