Night Audit and Guest Services Representative

4 weeks ago


Fultondale, Alabama, United States Hampton Inn & Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Audit and Guest Services professional to join our team at Hampton Inn and Suites. As a key member of our staff, you will be responsible for ensuring a positive guest experience during their stay, providing exceptional service, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional guest service, responding promptly and professionally to inquiries and resolving concerns in a timely manner.
  • Take and process reservations and payments accurately, ensuring seamless guest experiences.
  • Maintain a positive and professional demeanor, demonstrating excellent communication and problem-solving skills.
  • Work effectively in a fast-paced environment, handling multiple guest requests simultaneously with ease.
  • Meet the qualifications outlined below, including a high school diploma or equivalent, customer service experience, and proficiency in basic computer skills.
Requirements
  • High school diploma or equivalent required.
  • Customer service experience preferred.
  • Proficiency in basic computer skills, such as Microsoft Office.
  • Working knowledge of reservation systems and other hotel software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
About Us

Hampton Inn and Suites is a leading hospitality company that values its employees and strives to create a positive work environment. We offer competitive compensation and benefits, opportunities for advancement, and a culture of respect and teamwork.



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