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Mailing and Logistics Coordinator

2 months ago

Minneapolis, Minnesota, United States University of Minnesota Full time
Position Overview

The Mailing and Logistics Coordinator serves as the key liaison for mailing services at the designated USPS contract station. This role is essential in orchestrating a variety of mailing and shipping solutions for the university community, collaborating closely with both Addressing & Mailing Services and Printing Services to deliver informed, timely, and economical options for walk-in clientele.

Key Responsibilities
  • Customer Engagement (50%)
    • Deliver comprehensive mailing, shipping, and logistics services to students and staff, encompassing domestic and international USPS mail processing, package shipments, stamp sales, and returns.
    • Uphold exceptional customer service standards by leveraging extensive knowledge of USPS regulations, timelines, and pricing structures; address inquiries from both staff and students effectively.
    • Provide direct consultation to walk-in customers, offering guidance and recommendations to facilitate informed mailing and shipping choices.
    • Ensure accurate processing and documentation of all transactions, utilizing point-of-sale systems and maintaining necessary records.
    • Participate in mailing industry seminars and training to stay updated on USPS guidelines and best practices.
    • Maintain a clean and professional workspace.
  • Operational Coordination (30%)
    • Keep precise inventory records of all mailing and shipping supplies.
    • Collaborate with local USPS representatives to seek information, resolve issues, and manage outgoing mail pickups.
    • Train and oversee student staff, coordinating schedules to optimize support for full-time personnel.
    • Work in tandem with the Digital Print Center staff to manage shared student roles effectively.
    • Develop strategies and adjust workflows to maintain high service levels during peak periods.
  • Effective Communication (20%)
    • Engage in clear communication with internal staff, USPS personnel, and university members to ensure seamless execution of mailing services.
    • Advise university departments on mailing concerns and foster strong professional relationships with customers.
    • Communicate effectively with student staff, holding them accountable while being attuned to their unique needs.
    • Interact positively and respectfully with colleagues and customers alike.
Essential Functions

Advise customers, manage mailing and shipping requests, guide student staff, and ensure a high standard of customer service.

Qualifications

Minimum Requirements: BA/BS degree and a minimum of two years of experience in mailing, logistics, or customer service, or a combination of relevant education and experience totaling six years. Proven ability to deliver outstanding customer service.

Knowledge, Skills, and Abilities
  • Exceptional verbal and written communication skills.
  • Strong problem-solving capabilities.
  • Familiarity with core mailing and shipping operations.
  • Effective time management and prioritization skills.
  • Willingness to learn new techniques and software.
  • Excellent organizational skills and ability to work independently.
  • Strong attention to detail and commitment to customer service excellence.
Benefits

At the University of Minnesota, employees enjoy a flexible work environment and a supportive community focused on professional growth. The comprehensive benefits package includes:

  • Competitive salaries, paid holidays, and generous leave policies.
  • Opportunities for continuous learning through professional development programs.
  • Affordable medical, dental, and pharmacy plans.
  • Flexible spending accounts for healthcare and dependent care.
  • Employer contributions to retirement plans.
  • Access to employee assistance programs and counseling services.
Application Process

Interested candidates must submit their applications online, including a cover letter and resume. Additional documents can be uploaded through the application portal.

Diversity Commitment

The University values diversity and inclusion, aiming to enrich the employment experience and support its academic mission. The institution is dedicated to attracting and retaining a diverse workforce.

Employment Requirements

All employment offers are contingent upon successful completion of a background check.