Customer Service Representative

4 weeks ago


Laguna Woods, California, United States PrideStaff Full time
Customer Service Representative

A property management organization in Laguna Woods is seeking a motivated and multi-tasking Customer Service Representative to join their Resident Services Division. The ideal candidate will be able to handle a high volume of resident phone calls and service requests with the highest level of patience and professionalism. This is a temp-to-hire opportunity with a competitive hourly rate of $20.00.

Responsibilities:
  • Answer a large volume of telephone calls and personal resident requests for service.
  • Solicit and enter pertinent data into the computer system.
  • Schedule work to the satisfaction of the resident.
  • Prepare appliance replacement cost estimates and contracts.
  • Provide status updates of service requests to residents as requested.
  • Participate in a wide-range of customer service activities.

Qualifications:
  • Must communicate pleasantly and effectively with residents from diverse locales and/or foreign countries.
  • Able to type fast and accurately.
  • Able to prioritize and make decisions quickly.
  • Background in troubleshooting or IT is a plus.

Benefits (once hired by the company):
  • Medical, dental
  • FSA
  • 401(k) matching
  • Sick time
  • Paid holidays
  • Vacation time


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