Field Service Technician

2 weeks ago


Cypress California, United States AVI-SPL Full time
Job Summary

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide technical support for customers at customer sites with the end goals of restoring functionality to our customers' assets while delivering a world-class customer service experience.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers at customer sites to resolve technical issues with audiovisual systems.
  • Preventative Maintenance: Perform regular maintenance visits to ensure the stability and optimal performance of customer-based systems.
  • Equipment Maintenance: Clean and maintain various audiovisual equipment, including camera lenses, monitors, and equipment fans.
Service Delivery
  • Job Documentation: Accurately complete job documentation as required.
  • Service Tasks: Perform service tasks in a timely and quality-conscious manner, including pulling cable, installing connectors, mounting hardware, and hanging ceiling mounts.
Training and Support
  • Training and Development: Provide necessary training and support for next-level service technicians.
  • Client Training: Provide end-user client training as needed.
Requirements
  • Communication: Effectively communicate with employees, customers, and colleagues.
  • Technical Skills: Ability to use hand and power tools in a safe and efficient manner, basic computer knowledge, and knowledge of basic signal flow for audio, video, and control.
  • Education and Experience: Minimum of 2 years of audiovisual integration experience, formal education in electronics or a related field, and a valid driver's license.
Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Requirements
  • The employee must be able to lift and/or move up to 60 pounds, climb ladders up to 20 feet tall, and work in small spaces and on uneven surfaces.


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