Customer Service Specialist
3 weeks ago
Job Overview
">We are seeking a highly motivated Customer Service Specialist to join our team at Jen-Hill Construction Materials in the Indianapolis area. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues efficiently, and ensuring customer satisfaction.
">Compensation Package
">The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive compensation package that includes comprehensive benefits, opportunities for growth and development, and a collaborative work environment.
">Key Responsibilities
">As a Customer Service Specialist, your primary responsibilities will include:
">- ">
- Providing superior customer service within a fast-paced environment">
- Answering phone calls, responding to emails, and resolving customer issues promptly and professionally">
- Managing customer accounts independently, updating information in our comprehensive database, and maintaining quotas, goals, and metrics">
- Notating and determining issues with customers and their inquiries accurately">
Requirements and Qualifications
">To succeed in this role, you must possess:
">- ">
- A minimum of one year of recent phone-based experience in sales, telemarketing, call center, collection, or customer service environments">
- The ability to work well independently and contribute to the overall success of the team">
- Excellent oral and written communication skills">
- Superior interpersonal skills and strong attention to detail">
- The ability to multi-task effectively and adapt to change">
Becoming Part of Our Team
">If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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