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Customer Service Representative

2 weeks ago


Hendersonville, Tennessee, United States American House Senior Living Full time

**Job Title:** Customer Service Representative

Estimated Salary: $35,000 - $45,000 per year

About the Role:

This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our residents and guests.

Key Responsibilities:

  • Ensure the highest quality of customer service is available to our residents and guests
  • Answer multiline telephone calls and direct them to the correct person or department
  • Greet guests and residents entering the building and provide directions as needed
  • Respond to resident concerns in a timely and professional manner
  • Provide administrative support including scheduling appointments and managing mail and deliveries
  • Be proficient in word processing, spreadsheets, and email
  • Responsible for carrying out emergency procedures as needed
  • Develop and implement weekend activities to enhance resident experience
  • Notify Executive Director of any emergency situations
  • Report areas or articles in need of repair to the Assistant Director

About Us:

American House Senior Living Communities is a leading provider of senior housing communities. Our mission is to enrich the lives of those we serve by providing a supportive and caring environment.