Wine Tasting Room Associate

2 weeks ago

Santa Barbara, California, United States Acme Ventures LLC Full time
Job Title: Wine Tasting Room Associate

We are seeking a highly skilled and knowledgeable Wine Tasting Room Associate to join our team at Acme Hospitality. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience.

Responsibilities:
  • Provide detailed explanations of all wines on the list and tasting profiles to guests.
  • Assist guests in selecting wines by making knowledgeable recommendations based on their preferences.
  • Take accurate orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
  • Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
  • Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
  • Upsell menu items to enhance the experience and increase revenue.
  • Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
  • Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
  • Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
Requirements:
  • 2 years previous experience as a Server in a fine dining or upscale restaurant or wine tasting room/winery.
  • Extensive knowledge of food and beverage menus, including wine pairing.
  • Strong customer service skills, with the ability to provide personalized and attentive service.
  • Excellent communication and interpersonal skills to interact with guests and team members effectively.
  • Professional and polished appearance, with a focus on attention to detail.
  • Ability to work in a fast-paced, high-pressure environment while maintaining composure.
  • Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
  • Exceptional organization and multitasking abilities.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Understanding of fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate with colleagues.
  • Strong problem-solving and decision-making skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to stand and walk for extended periods and lift trays or plates when necessary.
  • Excellent memory retention for accurately taking and delivering orders.
  • Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
  • RBS or similar certification for responsible alcohol service is required.
  • Current Food Handler Certification

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award-winning concepts and boutique hotels in Nevada County and Palm Springs CA. We are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

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