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Outpatient Registration Coordinator

2 months ago

Charleston, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at WVU Medicine. As a Medical Office Coordinator, you will play a critical role in ensuring the smooth operation of our outpatient registration process, providing exceptional patient care and service.

Key Responsibilities
  • Obtain and verify patient demographic and insurance information, ensuring accurate and timely registration and billing processes.
  • Prepare and present necessary paperwork, including consent forms and financial obligations, to patients and their families.
  • Collect and process patient payments, including deposits, co-payments, and deductibles.
  • Balance daily receipts and cash drawer, ensuring accurate financial records.
  • Initiate screenings and obtain necessary information for coverage, completing appropriate paperwork.
  • Perform medical necessity checks and complete Advanced Beneficiary Notices as required.
  • Schedule, reschedule, or cancel patients in accordance with hospital workflows.
  • Verify order completeness and validate orders against scheduled services.
Requirements
  • High school graduate or equivalent.
  • State criminal background check, and federal, if applicable, as required for state department of health regulated areas based on physical work location.
  • Ability to accurately utilize applicable computer software and equipment for access processing and demonstrate ability to follow downtime procedures.
  • Knowledge of procedures to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
  • Excellent written and verbal communication skills and the ability to understand written and verbal communication.
  • Basic knowledge of medical terminology.
Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High volume, fast-paced environment.
  • Exposure to communicable disease.
  • Frequent interactions with patients, medical staff, and support staff daily on a continual basis.