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Clinical Services Supervisor

2 months ago

Roxbury MA, United States Casa Esperanza Full time
About Casa Esperanza, Inc.
Casa Esperanza, Inc. is a bilingual and bicultural provider of behavioral health services dedicated to supporting individuals and families in their journey to recovery from addiction, trauma, mental health challenges, and other chronic medical conditions. Our commitment is to help overcome barriers such as homelessness and discrimination, fostering health and wellness through integrated care.

Position Overview
The Clinical Services Supervisor plays a vital role in assisting the Director of Outpatient Services to ensure high-quality care within our outpatient mental health clinic, specifically catering to individuals with co-occurring disorders.

Key Responsibilities
  • Deliver weekly supervision to Master Level clinicians, interns, and interdisciplinary team members to guarantee comprehensive assessments and tailored service plans for clients.
  • Maintain an organized waitlist, prioritizing assessments and placements for high-risk individuals.
  • Provide individual therapy to clients, ensuring their needs are met effectively.
  • Facilitate clinical group supervision to enhance communication among team members, manage productivity, and uphold quality assurance.
  • Support the multidisciplinary team meetings and office-based addiction treatment discussions.
  • Foster collaborative relationships within the community to strengthen the recovery support system.
  • Collaborate with the Director of Outpatient Services to ensure all clinical staff receive necessary training and regular performance evaluations, promoting safe and culturally competent care.
  • Assist in planning, implementing, and maintaining an urgent care model in conjunction with the Director of Outpatient Services.
  • Ensure compliance with licensing, regulatory, accreditation, and funding standards in outpatient facilities.
  • Maintain accurate client and program records in accordance with agency and regulatory requirements.
  • Work with the Intake and Admission Manager to streamline workflows and meet program utilization goals.
  • Respond to internal and external data collection and reporting requirements.
  • Oversee intern progress recordings and evaluations, ensuring all necessary documentation is completed.
  • Participate in relevant case conferences and staff meetings.
  • Provide weekly supervision to direct reports and attend scheduled supervision sessions.
  • Be available for on-call duties on a rotational basis.
  • Ensure the delivery of evidence-based practices to the target population while addressing implementation barriers.
  • Collaborate with the Director of Recovery Support Services to oversee data collection and outcomes reporting.
  • Review and approve clinical documentation for clinical staff and interns in our electronic health record system.
  • Assist in the creation and delivery of Urgent Care services.

Qualifications
  • Master's degree in social work, psychology, counseling, or a related field is required.
  • Must possess a Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) credential.
  • Bilingual proficiency in Spanish and English is required.
  • Knowledge of community resources and experience with issues such as homelessness, domestic violence, chronic illness, and incarceration is preferred.
  • Experience providing individual, family, and group interventions to the target population is essential.
  • Availability to work Monday through Friday, with hours varying between 8 AM and 8 PM.

Benefits
  • Holiday Pay (12 days per year + 1 floating holiday)
  • Long/Short Term Disability
  • Health Insurance (Medical, Dental, Vision)
  • Health Reimbursement Arrangement (HRA)
  • Flexible Spending Account & Dependent Care (FSA/DCA)
  • Employee Assistance Program (EAP)
  • Discounts for entertainment and travel through Employee Ticket at Work

Diversity and Inclusion
Casa Esperanza, Inc. values a diverse workplace and encourages individuals from various backgrounds, including women, people of color, LGBTQIA+ individuals, and those with disabilities, to apply. We are committed to providing a respectful work environment free from discrimination and harassment of any kind.