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Service Technician for Packaging Solutions

2 months ago

Hawthorne, California, United States Charles Kriston Group Full time
Position Overview:
We are looking for a dedicated Field Service Technician to join our team at Charles Kriston Group. This role is pivotal in supporting our innovative packaging solutions.

Company Background:
Our organization is a leader in the packaging sector, focusing on advanced inspection technologies that cater to various industries, including pharmaceuticals, medical devices, and food packaging. We pride ourselves on delivering exceptional service and quality control solutions that optimize operational efficiency and reduce waste.

Job Responsibilities:
  • Deliver on-site technical assistance for the installation and upkeep of packaging systems.
  • Identify and troubleshoot technical challenges, providing effective solutions.
  • Engage with clients to understand their service requirements and ensure their satisfaction.
  • Utilize Microsoft Office tools for accurate documentation and reporting.
  • Travel extensively (approximately 60%) to client locations for service engagements.
  • Exhibit a proactive approach and a high level of enthusiasm in addressing challenges.

Candidate Requirements:
  • A minimum of 1 year of experience in packaging system manufacturing and assembly is preferred.
  • At least 3 years of experience in a Service Technician role is preferred.
  • Basic knowledge of HMI PLC functionality.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
  • Strong interpersonal skills with a professional demeanor when interacting with clients.
  • Detail-oriented with a proactive, results-driven mindset.
  • Able to assess tasks and anticipate future needs effectively.
  • Willingness to travel up to 60% of the time.
  • Excellent communication skills with a focus on customer satisfaction.