Telecommunications Customer Support Specialist
7 days ago
The Telecommunications Customer Support Representative plays a pivotal role in delivering exceptional customer experiences. This role involves directly engaging with customers to communicate product and service information, addressing inquiries and concerns, and facilitating the sign-up or enrollment process.
As a key member of our team, you will be responsible for building rapport and establishing relationships with diverse customer types. Your primary objective will be to leverage your customer service expertise and energetic personality to provide a personalized and uplifting experience.
Key Responsibilities:
- Provide tailored product and service information to customers
- Engage in consultative conversations to understand customer needs and preferences
- Develop and nurture relationships with new customers
- Address customer inquiries and concerns in a timely and efficient manner
- Overcome objections in a respectful and professional manner
- Ensure customer satisfaction throughout the entire experience
- Collaborate with upper management to improve the customer experience based on customer feedback
- Participate in daily meetings and training sessions to enhance product knowledge and customer service skills
Requirements:
- 1-3 years of experience in sales, customer service, cold-calling, or client relations
- Solution-oriented mindset with the ability to overcome objections and address customer needs
- Excellent presentation, negotiation, and verbal communication skills
- Independent and self-motivated, with the ability to work effectively in a team setting
- Strong time management, prioritization, and organization skills
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