Installation Process Manager

4 weeks ago

Northborough, Massachusetts, United States Renewal By Andersen Full time

Job Summary

We are seeking a skilled Installation Process Manager to join our team at Renewal by Andersen. As a key member of our operations team, you will be responsible for managing the installation process, including technical measurement, warehouse, installation, and service, to ensure homeowner delight, efficiency, and appropriate resource capacity in a major market CORO.

Key Responsibilities

  • Manage installation process associates, including performance planning, fostering open communication, and answering team concerns and questions.
  • Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
  • Participate as a team member on the CORO Safety Committee and ensure that all regulatory procedures and/or requirements impacting the installation process are met.
  • Responsible for ensuring corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
  • Directly or through other Leaders, supervise installation process associates and work directly with Homeowners to resolve installation process issues when front line leadership needs support.

Requirements

  • Four-year degree or an equivalent combination of education and experience preferred.
  • Valid driver's license with acceptable accident and moving violation motor vehicle record.
  • A minimum of 7 years of work experience in the home improvement or other closely related field preferred.
  • A minimum of 7 years of direct supervision experience preferred.
  • Strong written and verbal communication skills.
  • Knowledge of applicable building codes and construction techniques preferred.
  • Previous work experience recruiting and managing independent contractors. Ability to work and lead in a team environment required.
  • Previous P&L responsibility required.

About Us

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. We take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

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