Front Desk Associate

3 weeks ago


Morris Plains, New Jersey, United States PF Miami Developers LLC Full time
About the Role

As a Front Desk Associate on the Overnight Shift, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role is perfect for someone who is passionate about delivering a superior member experience and is comfortable working in a fast-paced environment.

Key Responsibilities
  • Greeting and Assisting Members/Guests: Welcome members and guests as they enter and exit the club, assisting them with any questions or concerns.
  • Promoting the Judgement Free Zone: Connect with members on the club floor, offer assistance, and show support in their fitness journeys while upholding club policies.
  • Resolving Member Concerns: Address member concerns and escalate to a Manager as needed.
  • Answering Phones and Assist Calls: Answer phones in a friendly manner and assist callers with their inquiries.
  • Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Promotional Activities: Execute retail transactions with accuracy and drive sales goals.
  • Club Maintenance: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, ensuring the club is in excellent condition.
Requirements
  • Previous Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age Requirement: Must be 18 years of age or older.
  • CPR/AED Certification: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Computer Proficiency: Basic computer proficiency is required.
Physical Demands
  • Standing and Moving: Continual standing and moving throughout the club to accomplish tasks during shift.
  • Communicating: Continual communicating in person or on the phone to exchange information during shift.
  • Lifting: Must be able to lift up to 50 pounds.
  • Chemicals: Will encounter toxic chemicals during shift.
  • Cleaning: Frequent cleaning and sanitizing of equipment and facilities.
What We Offer
  • Medical Benefits: Comprehensive medical benefits.
  • Free Black Card Membership: Free Black Card membership for you and your guest.
  • 401(K) Savings Plan: 401(K) savings plan for your future.
  • Employee Perks: Various employee perks and discounts.
  • Team-Building Activities: Engaging team-building competitions and social events.


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