Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist at VASA Fitness. As a key member of our team, you will be responsible for delivering an exceptional experience to our members and guests, ensuring a positive and memorable visit every time.
Key Responsibilities- Member Engagement: Greet members with a smile, eye contact, and courteous tone, creating a welcoming atmosphere and building personal connections.
- Membership Sales: Provide clear direction, accurate information, and support to guests and members, promoting our membership plans, pricing, amenities, and add-on options.
- Club Tours: Conduct engaging and informative tours of our facilities, highlighting our class formats, services, and amenities.
- Guest Services: Anticipate and respond to guest needs, providing clear direction, accurate information, and support through our tools and technology.
- Feedback and Improvement: Collect and share member feedback with leadership, collaborating with the team to implement ideas and improve the guest and member experience.
- Excellent Communication Skills: Ability to effectively communicate with guests and members, providing clear and concise information.
- Customer Focus: Demonstrated ability to prioritize guest and member needs, ensuring a positive and memorable experience.
- Teamwork: Collaborative mindset, working closely with the team to achieve shared goals and objectives.
- Adaptability: Ability to adapt to changing situations, priorities, and deadlines.
At VASA Fitness, we are committed to creating an uplifting experience for everyone. Our culture is centered on unity, passion, love, integrity, fun, and trust, and we believe in our brand, are hardworking, have high standards, and give energy to others. We offer a competitive benefits package, including healthcare benefits, gym memberships, and 401k options.
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