Customer Service Representative

2 days ago


Phoenix, Arizona, United States Combined, a Chubb Company Full time
Customer Service Representative

Combined, a Chubb Company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Address customer service concerns, inquiries, and activities in a timely and professional manner.
  • Provide detailed information about policies, statuses, and products.
  • Assist with basic technical troubleshooting for self-service related issues.
  • Transfer calls to the sales team to increase revenue.
  • Handle claim intake for policyholders.
  • Meet or exceed departmental standards for quality, average handle time, and other KPIs.
Requirements:
  • Previous experience working as a customer service representative.
  • In-depth knowledge of insurance products and policy schedules.
  • Strong knowledge of worksite products and services.
  • Experience in LSP and worksite related systems.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • Demonstrated attention to detail, organizational skills, and time management skills.
Preferred Qualifications:
  • Bilingual skills in English/Spanish.
  • 5+ years of experience in customer service.

We offer a hybrid work schedule, with 3 days in the office and 2 days remote. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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