Customer Service Representative
2 days ago
Combined, a Chubb Company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our policyholders.
Key Responsibilities:- Address customer service concerns, inquiries, and activities in a timely and professional manner.
- Provide detailed information about policies, statuses, and products.
- Assist with basic technical troubleshooting for self-service related issues.
- Transfer calls to the sales team to increase revenue.
- Handle claim intake for policyholders.
- Meet or exceed departmental standards for quality, average handle time, and other KPIs.
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Strong knowledge of worksite products and services.
- Experience in LSP and worksite related systems.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Bilingual skills in English/Spanish.
- 5+ years of experience in customer service.
We offer a hybrid work schedule, with 3 days in the office and 2 days remote. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Customer Service Representative
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Phoenix, Arizona, United States Combined, a Chubb Company Full timeCustomer Service RepresentativeCombined, a Chubb Company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for addressing customer service concerns, inquiries, and activities.Key Responsibilities:Support policyholders with insurance product information and answer...
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