Patient Access Representative

2 weeks ago


Warren, Michigan, United States Mindlance Full time
Job Summary:

The Patient Access Representative will serve as the primary point of contact between Mindlance and our patients, providing exceptional customer service and ensuring a seamless experience. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Act as a liaison between patients and the healthcare team, resolving routine customer requests and providing product education.
• Utilize multiple databases to research complex issues and questions, ensuring accurate and timely responses.
• Maintain accurate records and reports, adhering to HIPAA compliance standards.
• Collaborate with internal teams to ensure efficient patient flow and effective communication.

Requirements:

• High school diploma or equivalent experience.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a dynamic environment with multiple priorities.

What We Offer:

Mindlance is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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