Customer Experience Analyst II

1 week ago


Loveland, Colorado, United States JAB Wireless Full time
Customer Experience Analyst II

At JAB Wireless, we're seeking a skilled Customer Experience Analyst II to join our team. As a key member of our customer experience team, you will play a critical role in understanding and enhancing the entire customer journey and customer insights.

Key Responsibilities:
~ Conduct in-depth analyses of customer data from multiple sources, including surveys, feedback forms, and service interactions.
~ Utilize statistical methods to interpret satisfaction metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
~ Employ advanced data analytics tools to identify trends, patterns, and root causes of customer pain points.

Requirements:
~ 3+ years of experience in customer experience, data analysis, or a related area.
~ Proficient in data analytics tools and software.
~ Strong analytical, problem-solving, and communication skills.
~ Ability to work collaboratively across departments and influence decision-making.
~ Experience in evaluating cohort variables within data analysis.
~ Excellent communication skills, capable of translating complex data into clear, compelling narratives for diverse audiences and stakeholders, both verbally and in writing.

Working Conditions:
Employee remains in the sitting position for prolonged hours. Employee is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear on a regular basis. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Working conditions may include being in an open (shared) cubicle/workspace area.

  • Loveland, Colorado, United States Rise Broadband Full time

    Job SummaryRise Broadband seeks a skilled Customer Experience Analyst II to lead comprehensive assessments of the customer journey, identifying and optimizing key touchpoints that significantly impact customer satisfaction and customer churn.Key ResponsibilitiesConduct in-depth analyses of customer data from multiple sources, including surveys, feedback...


  • Loveland, Colorado, United States Nothing Bundt Cakes #279 Full time

    Job OverviewAt Nothing Bundt Cakes #279, we're seeking a skilled Customer Experience Ambassador to join our team. As a Joy Creator, you'll play a vital role in ensuring our guests have an exceptional experience. Your responsibilities will include assisting customers in ordering the perfect cake for their celebrations and ensuring their orders are fulfilled...


  • Loveland, Colorado, United States Nothing Bundt Cakes #279 Full time

    Experience the Joy of Serving OthersAt Nothing Bundt Cakes #279, we're seeking a talented Customer Experience Ambassador to join our team. As a Joy Creator, you'll play a vital role in ensuring our guests have an exceptional experience in our bakery. Your primary responsibility will be to provide top-notch customer service, ensuring every guest leaves with a...


  • Loveland, Colorado, United States Nothing Bundt Cakes Full time

    Bring Joy to Our GuestsAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll play a vital role in creating an unforgettable experience for our guests. You'll be the face of our brand, making sure every visit is a delight.What You'll Do:Provide exceptional customer service,...


  • Loveland, Colorado, United States City of Loveland Full time

    Job Title: Utility Systems AnalystJob Summary:We are seeking a highly skilled Utility Systems Analyst to join our team at the City of Loveland. As a key member of our Utility Application Services (UAS) team, you will be responsible for designing, developing, configuring, testing, implementing, and overseeing technology applications, systems, database...

  • Maintenance Worker II

    2 weeks ago


    Loveland, Colorado, United States Government Jobs Full time

    Job SummaryWe are seeking a skilled Maintenance Worker II to assist the Parks Division in ensuring safe, clean, and well-maintained grounds and facilities at assigned locations. This is a part-year, eight to nine months, 40 hours per week position, Monday-Friday, with medical coverage option only.Key ResponsibilitiesAssist Parks Division workers in...

  • Sales Associate

    1 week ago


    Loveland, Colorado, United States EssilorLuxottica Full time

    Job SummaryAs a Sales Associate at EssilorLuxottica, you will play a critical role in delivering exceptional customer experiences that drive sales and customer satisfaction. You will be responsible for cultivating existing customer relationships, building new ones, and providing product knowledge to customers. Your excellent communication skills, attention...

  • Sales Associate

    6 days ago


    Loveland, Colorado, United States LensCrafters Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at LensCrafters. As a Sales Associate, you will be responsible for delivering exceptional customer service, meeting sales goals, and providing product knowledge to customers.Key Responsibilities:Consistently deliver sales plan and company objectives through...

  • Sales Associate

    6 days ago


    Loveland, Colorado, United States Torrid Full time

    At Torrid, we're dedicated to creating a welcoming and inclusive environment for our customers and employees alike. Our stores offer an exciting and unique experience that's driven by a focus on open dialogue, empowerment, and diversity.As a Torrid Sales Associate, you'll play a key role in providing an exceptional shopping experience that encourages...

  • Sales Associate

    1 week ago


    Loveland, Colorado, United States Chico's Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for delivering exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store environment.Key Responsibilities:Drive sales growth by utilizing...

  • Sales Associate

    5 days ago


    Loveland, Colorado, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Experience: Model and promote the Most Amazing Personal...

  • Sales Associate

    5 days ago


    Loveland, Colorado, United States Chico's Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store experience.Key Responsibilities:Meet and exceed sales goals by...

  • AP Analyst

    2 weeks ago


    Loveland, Colorado, United States Ascentan Llc Full time

    Ascentan Llc is seeking a highly skilled AP Analyst to join our team. The ideal candidate will have experience with supplier authorization requests, ERP systems, and accounts payable processing. The successful candidate will be responsible for reviewing, verifying, and acting on supplier authorization requests, as well as maintaining supplier data records...

  • Plans Examiner II

    2 weeks ago


    Loveland, Colorado, United States City of Loveland Full time

    Job SummaryThe City of Loveland is seeking a highly skilled Plans Examiner II to join our team. As a key member of our Development Services department, you will be responsible for reviewing submitted plans to ensure compliance with building codes and regulations.This is a challenging and rewarding role that requires strong analytical and communication...


  • Loveland, Colorado, United States City of Loveland Full time

    Job SummaryWe are seeking a highly skilled Utility Systems Analyst to join our team at the City of Loveland. As a key member of our Utility Application Services (UAS) team, you will be responsible for designing, developing, configuring, testing, implementing, and overseeing technology applications, systems, database management, and interfaces.Key...


  • Loveland, Colorado, United States UC Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician II to join our team at UCHealth Medical Center of the Rockies Main Hosp. As a Pharmacy Technician II, you will play a critical role in ensuring the efficient and accurate dispensing of medications to our patients.Key ResponsibilitiesRefill and maintain automated dispensing systems and/or process...


  • Loveland, Colorado, United States Veralto Full time

    Job SummaryWe are seeking a highly skilled Supplier Management Engineer II to join our team at Veralto. As a key member of our Global Operations team, you will be responsible for planning and executing engineering projects focused on supply chain risk reduction and cost reduction initiatives.Key Responsibilities:Drive project execution for in-sourcing,...

  • Maintenance Worker II

    4 weeks ago


    Loveland, Colorado, United States Government Jobs Full time

    Job SummaryWe are seeking a skilled Maintenance Worker II to assist the Parks Division in ensuring safe, clean, and well-maintained grounds and facilities at assigned locations.Key ResponsibilitiesAssist Parks Division workers in maintaining grounds and facilitiesWork as an effective part of the division and City teamRespond to change and special needs with...

  • Maintenance Worker II

    4 weeks ago


    Loveland, Colorado, United States Government Jobs Full time

    Job SummaryWe are seeking a skilled Maintenance Worker II to assist the Parks Division in ensuring safe, clean, and well-maintained grounds and facilities at assigned locations.Key ResponsibilitiesAssist Parks Division workers in maintaining grounds and facilitiesWork as an effective part of the division and City teamRespond to change and special needs with...

  • Maintenance Worker II

    2 weeks ago


    Loveland, Colorado, United States Government Jobs Full time

    Job SummaryAs a Maintenance Worker II with the Government Jobs team, you will play a vital role in ensuring the cleanliness and maintenance of our city's grounds and facilities. This part-year position, lasting eight to nine months, requires a 40-hour workweek, Monday through Friday, with medical coverage available.Key ResponsibilitiesAssist Parks Division...