Branch Manager

2 weeks ago


Aurora, Colorado, United States Huntington National Bank Full time

Job Summary:

Huntington National Bank is seeking a highly motivated and experienced Branch Manager to lead our team in providing exceptional customer service and driving business growth. As a Branch Manager, you will be responsible for managing the overall operations of the branch, including sales, service, and operations. You will lead a team of colleagues to achieve sales and service goals, while maintaining a positive and inclusive work environment.

Key Responsibilities:

  • Manage a portfolio of high-value consumer and business customers, leading the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships.
  • Lead the team to provide excellent customer service and effectively resolve customer issues.
  • Leverage available tools and technology to identify and present sales and service opportunities.
  • Maintain knowledge and educate the team on all products, services, technology, and policies.
  • Maintain active involvement in the community and develop key business and community relationships.
  • Develop key internal partnerships to drive business in the market area.
  • Actively oversee the recruitment/hiring process to ensure the assigned market is staffed with colleagues suitable for Huntington's culture.
  • Garnish resources required to support the team.
  • Manage the overall operations of the branch, adhering to all operational, security, risk, and regulatory-related policies and procedures.
  • Understand branch sales, service, operations, and financial performance.
  • Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Basic Qualifications:

  • High School Diploma or GED and a minimum of 1 year or more in a goal-driven retail sales leadership role or a Bachelor's Degree.

Preferred Qualifications:

  • Bachelor's Degree and previous management experience.
  • Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
  • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, and colleague development and presentation skills.
  • Excellent verbal and written communication skills.
  • Comfort with technology such as mobile services and online banking services.
  • Knowledge of consumer and business deposit products.
  • Ability to develop, influence, inspire, and motivate colleagues to increase retention.

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