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Customer Service Representative Associate
2 months ago
We are seeking a highly skilled Customer Service Representative Associate to join our team at Allianz Life. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and financial professionals.
Key Responsibilities- Answer incoming calls from customers and financial professionals, providing prompt and accurate responses to their inquiries.
- Build relationships with customers by listening, paraphrasing, and problem-solving to resolve their issues.
- Provide clear information and guidance to customers, ensuring they feel supported and valued.
- Manage a diverse clientele, prioritizing their needs and resolving issues in a timely and professional manner.
- Emphasize attendance and punctuality, ensuring you are available to support customers during business hours.
- Support basic Allianz website registration and navigation, helping customers to access our products and services.
- Research required information using available resources, ensuring you have the knowledge to provide accurate and helpful responses.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service they received.
- High School Diploma or GED required.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Computer proficiency skills, with experience using software applications and systems.
- Process-focused, with a strong attention to detail and ability to prioritize tasks.
- Availability to work shift times between 7am-6pm, Monday-Friday.
- For 100% remote and hybrid roles, a reliable internet connection with a minimum speed of 50 mbps download is required.
At Allianz Life, we offer a comprehensive benefits package, including a choice of medical and dental plan options, a generous time off plan, and an outstanding 401(k) company match. Our employees enjoy an award-winning campus with discounted amenities, including an onsite health center, child development center, fitness facility, convenience store, and two cafeterias. We are proud to provide a diverse and inclusive work environment, where everyone feels empowered to grow and succeed.
We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds, ages, genders, nationalities, religions, disabilities, and sexual orientations. Join us in shaping a better future for our customers and the world around us.
