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Hotel Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Peachtree Hotel. As an Assistant General Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that guests receive an unparalleled level of service and that the hotel runs smoothly and efficiently.
Key Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Act as an ambassador to the hotel, ensuring that guests are receiving an exceptional guest experience.
- Remain readily accessible to guests and employees at all times.
- Make reservations, check-in and check-out guests as needed.
- Check the guest arrivals for the day, noting any guest requests, complaints and significant events that may require attention.
- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
- Check any meeting room needs and set-ups for cleanliness, proper set and availability.
- Maintain effective communications between all hotel departments.
- Act as Shuttle driver, Housekeeper and problem solver as needed.
- Monitor all no-show charges, research credit card discrepancies and process chargebacks.
- Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
- Investigate, report and coordinate all hotel accidents that are employee and guest related.
- Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
- Assist in the selection and continuous training of staff to provide high quality service to guests.
- Count all banks and immediately report discrepancies to the General Manager.
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
- Update availability information in the Property Management System as required.
- Assist in evaluating the performance of all employees.
- Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations with minimum supervision.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to work with and understand financial information and date, and basic arithmetic functions.
- Must have the ability to work various hours and shifts per week, with an average of 40+ hours
Requirements
- Maintain regular attendance in compliance with Peachtree Hotel Management standards, as required by scheduling, which may vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Peachtree Hotel Management standards and regulations to encourage safe and efficient hotel operations.
